Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Instrukcja Użytkownika Pobierz pdf (Strona 38)

Managing the incoming message queue

The incoming message queue stores incoming email messages that the BlackBerry® Professional Software will process and

send to BlackBerry devices.

Delete messages for a specific user from the incoming message queue

To manage the size of the incoming message queue and to manage user accounts with high pending message counts, you

can delete email messages for a specific user from the incoming message queue.

When you delete pending messages from the incoming message queue, the BlackBerry® Professional Software does not

send the messages to the user’s BlackBerry device. Messages still appear in the user’s IBM® Lotus Notes® Inbox.

1. In the BlackBerry Manager, click the Users tab.

2. Click a user account.

3. In the Service Control & Customization section, click Purge Pending Data Packets.

If wireless calendar synchronization is turned on, the BlackBerry Professional Software deletes pending calendar messages

from the incoming message queue and re-sends them later. The BlackBerry Professional Software does not delete IT policies

and IT administration commands from the incoming message queue.

Monitoring messages sent from BlackBerry devices

If your organization requires you to retain a copy of all messages that users send from their BlackBerry® devices, use the

auto BCC option in the BlackBerry® Professional Software to send copies of all messages to a specified recipient.

The auto BCC option populates the BCC field of the original message so that the message sender is aware of the blind carbon

copy.

Configure a blind carbon copy on all messages

1. In the BlackBerry® Manager, click the Home tab.

2. Click Edit Server Properties.

3. In the left pane, click Messaging.

4. In the Messaging Options section, double-click Auto BCC Addresses.

5. Type the email addresses that you want to BCC on all messages. Separate email addresses with a semi-colon ( ; ).

6. Click OK.

Administration Guide

Managing the incoming message queue

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Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Instrukcja Użytkownika Strona 38