When you move a user account, the BlackBerry Policy Service writes misleading messages to its log file. For example, "No rows
found to update." and "DATA = "PendingSBBlob". The BlackBerry Policy Service does not wait for the user information to be
updated in the ITPolicyStatus table in the BlackBerry Configuration Database. (DT 600132)
If you change the SRP ID to an invalid ID and then change the SRP ID again to a valid ID, the BlackBerry Policy Service does
not send the valid ID to the device and the device only receives the invalid ID. (DT 598250)
If you change the maximum attachment size in the BlackBerry Administration Service and restart the BlackBerry Policy Service,
the BlackBerry Policy Service does not resend the service books with updates to BlackBerry devices. (DT 538460)
Workaround: Do not restart the BlackBerry Policy Service until service books are sent to BlackBerry devices.
The BlackBerry Policy Service intermittently stops checking the BlackBerry Configuration Database to determine whether
there are any updates to IT policies or application control policies. The BlackBerry Policy Service does not write the following
message to its log file at regular intervals: [40000] (02/03 13:29:05.220):{0xA24} SCS::PollDBQueueNewRequests - Change
Detection Poll: ProcessingRequests 0, LowerThreshold 1, ProcessingBESes 1, MaxDomainJobs 300, MaxJobsToSchedule 300,
MaxBESJobs 100, MaxRequestsToQueue 100, Requests 1, QueueInterval (ms) 60000. (DT 518906)
Workaround: Restart the BlackBerry Policy Service.
If an administrator saves an invalid BlackBerry® Enterprise Server SRP, despite a warning in the BlackBerry Administration
Service, and then changes the SRP to a valid SRP, the service books with the valid SRP are never sent to the devices and the
devices cannot send or receive email messages. (DT 403634)
If you assign a user a custom IT policy before activating the BlackBerry device for the first time, the IT policy reverts back to
the default IT policy if the user is reactivated at a later date. (DT 400582, SDR 205854)
Workaround: Activate a user’s BlackBerry device before assigning the user a custom IT policy.
The BlackBerry Enterprise Server returns out-of-office messages when a user sends a duress message from a BlackBerry device.
(DT 263970)
BlackBerry Router known issues
The BlackBerry® Router writes the following log message to its log file, but there is insufficient information about the
MaxServiceQueueSize registry key: "Pausing service receiver. Maximum relay session send queue size exceeded. Service:
S47613137. Current relay send queue size: 18268. Max relay send queue size: 10240.To change the maximum queue size limit
set the following DWORD value in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackberryRouter
\MaxServiceQueueSize=[New Limit MB]". (DT 612937)
Release Notes
BlackBerry Router known issues
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