
Known issues
4
Activation known issues
If you create a new user and select Create a user with a generated activation password, the BlackBerry®
Administration Service does not always send the activation email. (DT 1059145)
Workaround: Restart the BlackBerry Mail Store Service.
When a BlackBerry® device user who has a BlackBerry® Internet Service account and a BlackBerry Enterprise Server
account activates a new BlackBerry device, the user cannot send email messages using the BlackBerry Internet
Service account. (DT 617358)
Workaround: Reactivate the BlackBerry Internet Service account.
If you set the ForceMsgPrepopOnActivation registry key to a value other than 0, and the ForceMsgPrepopDays
and ForceMsgPrepopMessages registry keys are set to 0, email prepopulation is turned off. (DT 511315)
Workaround: Add the ForceMsgPrepopDays and ForceMsgPrepopMessages registry keys and set to a value other
than 0.
BlackBerry Client for IBM Lotus Sametime known issues
If multiple BlackBerry® device users exist with similar user names, incorrect contacts might be added to the users'
contact lists. (SDR 186581)
Workaround: When adding contacts, instruct users to select the user name from the Lookup list.
BlackBerry Client for use with Microsoft Office Communications
Server 2007 known issues
If a BlackBerry® device user sends a message to an invalid contact, the error message "Failed to execute your last
action" displays. The error message does not specify that the contact does not have a valid ID or that the contact
might reside in an external domain. (SDR 303950)
In certain circumstances, the BlackBerry Collaboration Service experiences performance issues. (SDR 287243)
Workaround: Instruct users to log out of the BlackBerry® Client for use with Microsoft® Office Communications
Server 2007 periodically.
Release Notes
Known issues
26
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