Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Instrukcja Użytkownika Pobierz pdf (Strona 55)

In certain circumstances, SMS notification messages are not sent to users’ BlackBerry devices due to a large number

of error messages written in the BlackBerry Monitoring Service log file. (DT 339753)

After you configure a user time-based threshold, the BlackBerry Monitoring Service writes error messages to the

BBMS-DCS log file. (DT 317931)

In certain circumstances, an HTTP 500 error message is displayed when you try to log in to the BlackBerry

Monitoring Service. (DT 315939)

Workaround: Remove the bas-config.properties file from the root directory.

When a user logs in to the BlackBerry device dashboard and the BlackBerry device is in a different time zone from

the BlackBerry Monitoring Service, the start and end date of the certificate do not match and the user cannot

connect to the BlackBerry Monitoring Service. (DT 132363)

In certain circumstances, a time-based component threshold triggers immediately after you set the threshold.

(SDR 298777)

In certain circumstances, the BlackBerry Monitoring Service does not run a diagnostic test after the BlackBerry

Configuration Database fails over. (SDR 294753)

An exception error displays when a user with only the View BlackBerry Monitoring Service information permission

searches for user accounts. (SDR 286133)

BlackBerry Policy Service known issues

If the BlackBerry® Policy Service needs to synchronize many IT policies and service books, it might cause an SQL

timeout and constantly resend the same requests to the device. (DT 1097147)

The BlackBerry Policy Service logs "Skip processing as a check is already in progress" as a warning message, though

it is an informational message. (DT 1093070)

In certain circumstances, the BlackBerry Policy Service stops responding because of a null pointer error. (DT

1014472, DT 1006866)

Workaround: Restart the BlackBerry Policy Service.

If the BlackBerry Policy Service cannot connect to the BlackBerry Configuration Database, it crashes. (DT 850530)

For newer BlackBerry devices (for example, BlackBerry® Storm™ 9530 smartphones), you cannot push applications

and the BlackBerry Policy Service includes the following error message in its log file "Device info for hardwareID

0x7001504 could not be found." This error occurs because the hardware IDs for newer devices do not include a

0, as expected. (DT 785193)

Release Notes

BlackBerry Policy Service known issues

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Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Instrukcja Użytkownika Strona 55