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When the list of messages for a monitored BlackBerry Dispatcher exceeds one page, the BlackBerry Monitoring

Service displays the first page as a blank page. (DT 566030)

When you restart the BlackBerry Monitoring Service, a dialog box displays with the message "WMI Performance

Adapter Service encountered a problem and needed to close". This is caused by an internal error. (DT 542948)

The BlackBerry Monitoring Service and the BlackBerry MDS Connection Service both use port number 8443 when

the BlackBerry MDS Connection Service is configured to permit push applications to open trusted and untrusted

connections. (DT 531776)

Workaround: Change one of the services to use another port number.

When you use a Safari browser, in the User details page, some tabs are truncated and do not display correctly.

(DT 509761)

When generating a report, the BlackBerry Monitoring Service might miss events and not perform as expected. For

example, if the BlackBerry Enterprise Server services stop while the BlackBerry Monitoring Service is generating a

report for 1800 users, this issue might occur. (DT 491944)

When you add a thresholds rule (for example, a pending messages rule) to 2000 user accounts at one time, the

BlackBerry Monitoring Service console no longer responds as expected and the application server for the BlackBerry

Monitoring Service increases its CPU usage. (DT 455310)

If you delete a threshold for a user account or component data item that is in an alarm state, the alarm clears but

a pass notification is not sent. As a result, an incorrect Fail message displays for a data item that is no longer in a

failed state. (DT 440939, SDR 280608)

When you perform a ping test from the BlackBerry Monitoring Service console for a BlackBerry device that is

connected to the BlackBerry Enterprise Server using a Wi-Fi® connection, the ping test fails. (DT 440928, SDR

291862)

If you turn off support for 8.3 file paths on the computer (by setting the HKLM\SYSTEM\CurrentControlSet\Control

\FileSystem\NtfsDisable8dot3NameCreation registry key to 1), when you install the BlackBerry Monitoring Service,

the web.keystore is not created. (DT 394681)

Workaround:

1. Configure the computer to support 8.3 file paths.

2. At a command prompt, run the following command: "C:\Program Files\Research In Motion\BlackBerry

Enterprise Server\Monitoring Service\bin\webGenKey.bat" C:\PROGRA~1\Java\jdk1.6.0_15 C:

\PROGRA~1\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\besbms

<FQDN_BMS_computer>.

Release Notes

BlackBerry Monitoring Service known issues

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