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5. Restart the BlackBerry Router.

BlackBerry Synchronization Service known issues

After upgrading from BlackBerry® Enterprise Server 5.0 SP1 MR2 to BlackBerry Enterprise Server 5.0 SP2 MR1, if

a BlackBerry device encounters a problem receiving data from the BlackBerry Synchronization Service, the device

might not retry after receiving ERROR_RETRY_OPERATION. (DT 1008511)

In certain circumstances the throttling code schedules more slow synchronization requests than expected, which

might increase the CPU usage on the computer that the BlackBerry Synchronization Service is installed on. (DT

1008489)

In certain circumstances, when backing up PIN messages for a particular user account, the BlackBerry

Synchronization Service stops responding. (DT 796168)

BlackBerry Web Desktop Manager known issues

When a BlackBerry® device user uses BlackBerry® Web Desktop Manager to switch to another BlackBerry device,

when BlackBerry Web Desktop Manager requests that the user connect the old device to back up their data but

the user does not connect the old device, the user can still continue with the switch device process. As a result,

BlackBerry Web Desktop Manager tries to back up the data that is on the new device and activates the new device

even though it has not restored the data from the old device. (DT 605246)

Logging known issues

The BlackBerry® Enterprise Server does not log the long term Entry ID for notifications. (DT 1178187)

The BlackBerry Messaging Agent logs RESCAN_ST_CHANGES messages instead of RELOAD_FOLDERS messages in

its log file for busy worker threads. (DT 1156492)

If you activate a BlackBerry device with the Middle East language pack on BlackBerry Enterprise Server 5.0 SP2 or

later, change the input language on the device to Arabic, and turn on logging for BlackBerry® Messenger using an

IT policy rule in the BlackBerry Administration Service (set the Disable BlackBerry Messenger Wireless

Synchronization IT policy rule from the PIM Synchronization policy group to No), when you send a message in

Arabic to another device using BlackBerry Messenger, the log displays the Arabic characters as question marks in

the message. (DT 1014073)

When the BlackBerry Enterprise Server crashes, the BlackBerry Messaging Agent writes an empty stack trace to

its log file. (DT 771491)

Release Notes

BlackBerry Synchronization Service known issues

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 79 80

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