
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research
In Motion\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE
\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
4. Remove the Database key.
5. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research
In Motion\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE
\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
6. Remove the Database key.
7. Restart the setup application.
If you use Japanese characters when specifying the name of the BlackBerry Enterprise Server, after the installation
process completes, the BlackBerry Messaging Agent cannot initialize users and the BlackBerry Controller log file
and the Windows Event Viewer include the "AnalyzeEntry: Bad entry received" error message. (DT 580230)
If the setup application cannot create the BlackBerry Monitoring Service database because you do not configure
database permissions, the setup application stops responding. (DT 579856)
Workaround: Configure database permissions and try again.
In BlackBerry Enterprise Server 5.0 SP2 or SP3, you can find the BBSRPTool in C:\Program Files\Research In Motion
\BlackBerry Enterprise Server. (DT 534090)
When you install a standby BlackBerry Enterprise Server, if you select BlackBerry Administration Service in the
Setup options dialog box, you cannot cancel the selection. (DT 525015)
If you install a BlackBerry MDS Connection Service that supports multiple BlackBerry Enterprise Server instances,
if the computer does not have sufficient virtual memory, the BlackBerry MDS Connection Service cannot start. In
the JVM path, the -Xmx flag is set to 1024. (DT 520221)
Workaround: Change the maximum heap size from -Xmx1024M to -Xmx768M.
The setup application does not include the disk space requirements for third-party applications that it must install
with the BlackBerry Enterprise Server in the Setup options dialog box when you install a BlackBerry Enterprise
Server for the first time. (DT 493105)
Workaround: To determine the required disk space for all applications, proceed to the Accounts and Folders dialog
box.
Release Notes
Setup application known issues
65
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