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The BlackBerry Monitoring Service adds duplicate entries to the BlackBerry Monitoring Service database until the

size limit is reached, which can cause the BlackBerry Monitoring Service to stop responding. (DT 1040956)

If you uncheck the Create daily log folder option in the BlackBerry Configuration Panel, the BlackBerry Monitoring

Service writes each log line in a separate file. (DT 1032103)

If a threshold is triggered before or during a failover event, the alarms are not removed from the alarm panel after

the failover event. (DT 1019154)

Workaround: Restart the BlackBerry Monitoring Service.

Alarms are not removed from the alarm panel after a user threshold is passed. (DT 1016300)

Workaround: Restart the BlackBerry Monitoring Service.

In the BlackBerry Monitoring Service, when you view the Messages pending field for several BlackBerry Messaging

Agent instances, the field displays the same number of messages pending for all instances. (DT 1012768)

You cannot complete the diagnostic test using the BlackBerry device dashboard on a device that is running

BlackBerry® 6. (DT 990885)

In an environment that includes multiple instances of the BlackBerry Messaging Agent, in certain circumstances

the SNMP service does not report the correct hung thread count, so the hung thread count that the BlackBerry

Monitoring Service displays is not accurate. (DT 972469)

If you add an email address or PIN address to the BlackBerry Monitoring Service notifications list while the SNMP

service is not available, when you check Notifications > Manage addresses in the BlackBerry Monitoring Service

console, the email address or PIN address displays ( ). (DT 905668)

When you use the BlackBerry Monitoring Service in a Latin-based language and test the configuration settings for

servers that the BlackBerry Monitoring Service uses SNMP to monitor, the BlackBerry Monitoring Service displays

an exception error. (DT 887617)

Workaround:

1. Change the language for the BlackBerry Monitoring Service to English and log in.

2. Log out of the BlackBerry Monitoring Service.

3. Change the language back to the original language and log in.

In the BlackBerry Monitoring Service, when you create a custom BlackBerry Attachment Service report in a Latin-

based language and add report columns, the names of the report columns change to English, the report column

field clears, and the generate report request fails. (DT 887607, DT 887596)

Workaround:

1. Change the language for the BlackBerry Monitoring Service to English and log in.

Release Notes

BlackBerry Monitoring Service known issues

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